Privacy Policy

By using our website mastoorbd.com, you agree to the terms outlined in this Privacy Policy. This document explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. We have written this policy in plain language — not legalese — because we believe every customer has the right to understand exactly what happens to their information when they shop with us.

Information We Collect

To process your order and deliver your product to the right address, we collect only the minimum information needed. We never ask for more than is necessary, and we never use your data for anything you haven’t agreed to.

• Your name, mobile number, and email address — used to confirm your order and contact you about delivery.
• Your home address and area details — required for physical product delivery via courier.
• Your order history and necessary payment-related information — kept on file for warranty, return, and customer service purposes.
• Browser and device-related information collected automatically via cookies — used to keep you logged in, remember your cart, and understand how customers use our site.

Purpose of Data Usage

We use your information exclusively for the following purposes:

• Order processing — confirming payment, preparing your parcel, and arranging courier pickup.
• Physical product delivery — handing off your address and phone number to our courier partner (Steadfast, Pathao, or RedX) so they can reach you.
• Customer service — responding to your questions, handling returns, and resolving any issues with your order.
• Service improvement — analyzing aggregate (non-personal) data to understand which products are popular and where we can improve.

You can opt out of promotional communications (SMS, WhatsApp, email) at any time by replying with “STOP” or clicking the unsubscribe link. Opting out of promotional messages will not affect order-related notifications, which we are required to send.

Third-Party Data Sharing

We do not sell, rent, or trade your personal information to any third party — not now, not ever. The only situations in which your information is shared with a third party are:

• Courier partners — your name, phone number, and address are shared with the courier company assigned to deliver your parcel. This is required for delivery and cannot be avoided.
• Payment gateways — if you pay via bKash or Nagad, the payment processor receives only the transaction amount and your merchant reference, not your full order details.
• Legal compliance — if required by Bangladeshi law or a court order, we may be obligated to share specific information with authorities.

Your Privacy Rights

Cookies

Our website uses cookies to keep you logged into your account, remember items in your shopping cart, and understand which pages are most useful to our customers. You can disable cookies in your browser settings at any time — note that some features (like the shopping cart) may not function properly with cookies disabled.

Data Retention

We retain your order information for a period of 3 years from the date of your last purchase, after which it is automatically purged from our active systems. Anonymized aggregate data (such as total sales figures) may be retained indefinitely for business analytics.